Posted 12th February 19
In the first instance of any concerns that you may have with Raptor please contact our customer services team at firstname.lastname@example.org so that we can investigate your complaint fully. Please ensure
that you include all of the following information: your full name and address, your investment details, what has happened / gone wrong, and how you would like us to put it right. A member of the team will acknowledge receipt of your email and will investigate the matter thoroughly before responding fully within five working days.
In the event you feel that we have not resolved your concern satisfactorily, you may be entitled to complain directly about Raptor, the operator of the platform, or the IFISA Plan Manager (which
has approved the Memorandum) for the purpose of FSMA 2000), the operator of the Client Account, directly to the Financial Ombudsman Service. For more detail on the Ombudsman and their eligibility criteria see their website.