Posted 12th February 19
In the first instance of any concerns that you may have with Raptor please contact our customer services team at firstname.lastname@example.org so that we can investigate your complaint fully. Please ensure that you include all of the following information: your full name and address, your investment details, what has happened / gone wrong, and how you would like us to put it right. A member of the team will acknowledge receipt of your email and will investigate the matter thoroughly before responding fully within five working days.
In the event you feel that we have not resolved your concern satisfactorily, you may be entitled to complain directly about Raptor, the operator of the platform, or the IFISA Plan Manager (which has approved the Memorandum) for the purpose of FSMA 2000), the operator of the Client Account, directly to the Financial Ombudsman Service. For more detail on the Ombudsman and their eligibility criteria see their website.
YOUR CAPITAL IS AT RISK. Investment not covered by the Financial Services Compensation Scheme (FSCS), the investment may be difficult to transfer and your investment can go down as well as up. You must read our risk page in full before proceeding – click here.
YOUR CAPITAL IS AT RISK. Investment not covered by FSCS and may be difficult to transfer. Investment can go down as well as up. Read our risk page before proceeding – click here.